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Resolving Common Issues in the Ebbot App

Follow this step-by-step guide to resolve common app issues. Start with basic browser fixes like clearing your cache, then check for extension conflicts, and finally, verify you are using the correct login URL or force a logout.

Basic Browser Fixes

These steps resolve most temporary glitches and data-related problems.

Refresh the Page
A simple browser refresh is often the quickest way to solve temporary issues.

  • On Windows: Press F5 or Ctrl + R.

  • On Mac: Press Cmd + R.

Clear Your Browser's Cache and Cookies
Old or corrupted data stored in your browser can cause display and login issues. Clearing your cache and cookies ensures you are loading the latest version of the app.

  • Open your browser’s Settings or History menu.

  • Find the option to "Clear browsing data".

  • Select "Cookies and other site data" and "Cached images and files".

  • Close and reopen your browser, then try logging in again.

 

Isolate the Cause

If the issue persists, the next step is to check if browser settings or extensions are causing a conflict.

Use Incognito/Private Mode
Opening the app in an incognito or private window runs it in a clean environment without stored cookies or extensions. This is the best way to check if the problem is with your browser's configuration.

Temporarily Disable Browser Extensions
Browser extensions, especially ad-blockers or security tools, can sometimes interfere with how the Ebbot app functions.

  • Go to your browser's extensions menu.

  • Temporarily disable all extensions.

  • Refresh the Ebbot app page to see if the issue is resolved. If it is, re-enable your extensions one by one to identify the one causing the conflict.

 

Ebbot-Specific Solutions

If the issue is not related to your browser, it might be an account- or session-specific problem.

Verify You're Using the Correct URL
It is crucial to use the correct web address for your specific platform. Please ensure you are logging in at the correct URL:

Platform Login URL
EU https://ebbot.eu
Google EU https://v2.ebbot.app
Google CA https://ca.ebbot.app
 

If you are unsure which platform you use, please contact our support team.

Force a Full Logout
If you are still experiencing login issues, forcing a complete session reset can help. Click the specific logout link for your platform below, and then try logging in again.

Platform Force Logout URL
EU https://ebbot.eu/v3/logout
Google EU https://v2.ebbot.app/logout
Google CA https://ca.ebbot.app/logout
 

Reset Your Password
If you receive an "invalid email or password" error and are sure you are using the correct URL, use the "Lost Password?" feature on the login page to reset your password.

 

Still Need Help?

If you have tried all the steps above and the problem persists, please contact our support team at helpme@ebbot.ai. 

To help us resolve your issue faster, please let us know which steps you have already tried. We're here to help!