---
title: Quick Replies
description: Speed up your live chat responses with quick replies. Learn how to use default commands and create your own custom shortcuts for common messages and actions to improve efficiency.
---

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# Quick Replies

## This article explains what quick replies are and shows you how to create your own custom shortcuts. Admins can create new replies by going to Administration \> Quick Reply Template and clicking "New".

Quick replies are used in live chat to communicate with customers more quickly and efficiently.

There are five basic commands that are pre-programmed:

/hide = hide chat

/leave = leave chat

/ql = leave and hide chat

/transfer = transfer chat to a colleague 

/trigger = replay a scenario for the customer

Do you want to add a new quick reply? No worries, we will guide you through it.

 

Depending on what role you have in ebbot.app it may look a little different. e.g if you are logged in as a chat user or an admin.   
As an admin you will see more areas to set different settings for.

**Go to Administration \> Quick reply template**

 

![](https://customer.ebbot.ai/hubfs/Knowledge%20Base%20Import/1690189742215-pQ8-1.png)

To add a new quick reply you press "New" button in the top right hand corner.

 

 

This will appear: 

 

 

1. ![](https://customer.ebbot.ai/hubfs/Knowledge%20Base%20Import/1690189789383-tuM-1.png)
   
   Set a name for your quick reply
2. What is the shortcut for that quick reply
3. What text should the quick reply contain? e.g quick reply /Hello will say: Hello how may I help you?
4. As a chat user you can only set quick replies to yourself. But as an admin you can set quick replies used for company or bot.
5. Save

And you are now ready to use your new quick reply. Enjoy!

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