Notifications in Ebbot
This guide explains how to fix notification issues. Start by checking the notification settings inside the Ebbot, then ensure your browser (Chrome, Edge) and operating system (e.g., Windows Focus) are set to allow them.
To ensure you receive notifications in Ebbot, you need to activate them in the settings. Follow these steps:
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Go to Live chat: Click on the gear icon in the upper right corner.
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Navigate to Sound and notifications: Here, you can set your notification preferences.
To ensure notifications work properly in your browser, follow the instructions below based on which browser you are using:
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Microsoft Edge: Read this article to manage popup windows: Block pop-up windows in Microsoft Edge.
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Google Chrome: Follow this guide to manage notifications: Manage notifications in Chrome.
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Other browsers: Search for "allow notifications from websites" or similar to find the right guide.
To ensure Ebbot and other websites work properly with settings like Focus in Windows, use the following guide: How to use Focus in Windows 11.
Once you have configured your notifications in Ebbot and adjusted settings in your browser to handle notifications from websites, everything should work as expected.
If issues persist, follow these steps:
- Log out and log back into Ebbot.
- Restart your browser.
If the problem still persists, please follow these instructions:
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Record a screen recording with sound to show us the issue. Here is a guide on how to do it: How to record your screen on your Chromebook.
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Chat in as an end user if no chats are currently active, so you can record your session.
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Send the screen recording file to us along with a description of the problem (e.g., "No sound is heard" or "Nothing is displayed in the tab").
We will review the screen recording and get back to you with a solution.