---
title: Managing Users in the Account Management Page
description: Admin guide to user management. Learn how to create, edit, and delete users, manage permissions, and enhance security by enabling MFA/2FA for your team.
---

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# Managing Users in the Account Management Page

## This guide for admins covers all features on the Account Management page. Learn how to create new users, edit permissions and details, change agent status, and enable platform-wide MFA/2FA for enhanced security.

You can access the users in Ebbot via **Administration \> Account management** on the left-hand menu.

On this page, you will find all users registered in the tool, their roles (owner/admin/user), and the date they were created. This page lists all registered users.

**Note:** Only owners & admins have access to this page.

### User Management Options

On the right side of each user entry, you will find the following icons with specific functionalities:

- **Edit Icon**:
  
    - Update the user’s name, email, phone number, and authorization.
    - Change the availability of agents to "ready" or "not ready" in the system. This is helpful if a colleague forgets to set themselves as "not ready."
    - View which bots and skills the user has access to.
- **Delete Icon**:
  
    - Use the trash can icon to remove a user completely.
- **Three Dots Menu (…)**:
  
    - **Quick actions**:
      
          - Disable a user.
          - Generate a new password for the user.
    - **Set role**: Assign the user’s authorization level ( Admin, or Chat user).
    - **Permissions**: Define what the user can do within the platform.

### Creating New Users

Owners & admins can also create new users directly from this page:

1. Click on the **Add User** button located at the top of the Account Management page.
2. Fill in the required fields such as name, email, and role (Admin, or Chat user).
3. Optional: Assign specific permissions and bots/skills access to the user.
4. Save the new user to complete the process.

---

Enabling MFA/2FA in the Platform

To enhance account security, the owner of the company has the ability to enable multi-factor authentication (MFA) or two-factor authentication (2FA) for their account. We support two authentication methods: **SMS messages** and **authentication apps**.

### How to Activate MFA/2FA

**Log in to the platform** as the owner.

Navigate to **Administration \> Account management**.

You can turn on **two-factor authentication** at the top of the user list. The next time a user logs in, they will have the choice to authenticate via SMS to a phone number or an Authentication App.

Once enabled, MFA/2FA will be required for all subsequent logins for all accounts, adding an extra layer of security to your account.

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