---
title: How do I transfer a chat to my  colleague?
description: Learn how to transfer a live chat directly to a colleague. This guide for agents shows the simple steps to hand off a conversation to another team member.
---

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# How do I transfer a chat to my colleague?

## This guide shows you how to transfer an active chat directly to a colleague. To do this, click the three-dot menu, select "Transfer," and then choose the agent you wish to transfer to from the list of online agents.

In this section, we go through how you can transfer a chat to your colleague. 

 

To transfer, you need to be in an active chat. In the left corner you will see a symbol with three dots, press there.

 

![](https://customer.ebbot.ai/hs-fs/hubfs/Knowledge%20Base%20Import/1689752453445-bqE.png?width=100&name=1689752453445-bqE.png)

 

The above menu will then appear. Then press Transfer.

 

![](https://customer.ebbot.ai/hs-fs/hubfs/Knowledge%20Base%20Import/1689752453405-o2c.png?width=100&name=1689752453405-o2c.png)

 

In this box, it will show which agents are online and to whom you can then transfer the chat to.

 

Select the relevant agent and press transfer.

 

You have now transferred a chat to a colleague! 😃

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