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GPT FAQ: Troubleshooting Common Issues

This guide helps you troubleshoot unexpected answers by checking three things: first, if the correct source document was retrieved; second, if the information in the source is clear; and third, if the persona is influencing the result.

Why am I not getting the answer I'm expecting?

Check if the expected source is retrieved.

  • Reason: The most common reason for an unexpected answer is that the document or source containing the correct information hasn't been retrieved.

  • Solution:

    1. Click ‘Show sources’ in the chat widget to view retrieved sources.

    2. If the expected source is missing, refer to this guide on retrieving missing sources.

 

The correct answer is in the retrieved sources, but the response is inaccurate.

  • Possible Causes:

    1. Information might not be presented in a clear, interpretable format.

    2. The context surrounding the information could be unclear.

    3. Conflicting data from other sources might confuse the model.

  • Solution:

    1. Change the sources or create a new one that better represents the required information.

    2. If modifying sources isn’t an option, update the persona with additional context to refine the model’s responses.

The correct answer and clear context are available, but the response is still wrong.

  • Possible Cause: The persona might contain specific terms or phrasing influencing the response.

  • Solution:
    Try tweaking or removing some aspects from the persona to see if the accuracy improves.

 

I’ve scraped the website, but not all information is captured.

Scraping issues can arise due to various factors. Follow these steps to troubleshoot:

Step 1: Use the Easy Search function

  • Open your dataset and search for the missing information.

  • If it’s not captured, this points to a potential issue.

Step 2: Common Issues and How to Solve Them