When you are going to train your bot, remember that your bot already has solid basic training that can be topped up with phrases that come from your customers/users when you go live.
It is mainly with newly created scenarios that you will have to train a scenario from scratch yourself.
What should be practiced:
- Think about keeping the scenario fairly clean without unnecessary information.
- Stick to what is requested.
- Less is more - not everything needs to be trained.
(Short and concise)
(Again short and concise with relevant information. Without "unnecessary" additional words such as; hello, name, customer number)
What not to train:
- GDPR-sensitive information such as social security numbers, addresses and contact details.
- Many phrases on one and the same scenario - then it will almost get a monopoly at the bottom and only be used
- The same word in different training phrases - you only need to mention delivery / invoice once
(Two different phrases in the same scenario)
(GDPR sensitive information)
Last but not least, it's not a training phrase that feels smart - don't train it, better remove it in that case, the bot is already smart on delivery!