---
title: General solutions to problems in the Ebbot App
description: Is the Ebbot app not working correctly? This guide provides quick solutions, including how to clear your cache and test in incognito mode, to fix common browser-related errors.
---

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1. [Ebbot Knowledge Base](https://customer.ebbot.ai/knowledge?hsLang=en)
2. [General](https://customer.ebbot.ai/knowledge/general?hsLang=en)

# General solutions to problems in the Ebbot App

Sometimes it happens, it happens even to the best at times, that things don't work as they should. This can be: white page, chat not loading, can't accept new chats etc

If you're having trouble with anything in our app, try the following steps to see if it helps:

- Log out and back in from the Ebbot App
- Refresh the page
- Clear cookies & cache (the most common solution)
- Turn off all browser extensions
- Try incognito mode
- Test if the same problem occurs in another browser

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