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General chat information

This guide explains how to log in, manage your availability, and handle conversations in the Ebbot Live Chat platform.

 

If this is the first time you log in to the platform, you will need to create a password if one has not already beencreated for you. You then log in with email + password.

If you have a chat user account you will have access to the areas below:

 
 
 
 

  • You enter the chat section as shown in the image above by clicking on Live chat.

  • Here you can choose "I'm not ready" which means you are not ready. You will therefore not be assigned any chats.

    Select "I'm ready" and you are now ready to start chatting.

    Please notice that you have the possibility to auto-accept chats if you want; if this is toggled, you'll automatically get chats that are in the queue.

    Important: If you are using the auto-accept feature, you must have Ebbot as the active tab in your browser. Otherwise, the feature will not work.

  • Here you see which active bots there are and which bot you want to "chat from".

  • The queue field is visible here. According to the picture above, there is a chat in the queue. You then need to press the queue, pick the chat by pressing enter chat, and you are now in chat with the customer.

    You can also press the arrow which means: next-in-line. This button makes you take the chat that is next in line quickly without any preview—a quick way to help your customers!

  • To end the chat, press the three dots (...) and select Leave conversation.