---
title: "From \"Agent\" to \"Display name\""
description: Personalize the agent handover message in your chat. This guide shows you the simple setting to make the bot display your name to the customer.
---

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# From "Agent" to "Display name"

Do you experience that when you take a chat, the bot says that "The conversation is now handled by Agent" instead of actually printing your display name. Example: "Charlotte Customer Service".

To change this, you need to go under **Chat widget \> Settings.**

There you then scroll down until you see this setting:  
![](https://customer.ebbot.ai/hubfs/Knowledge%20Base%20Import/1690531992408-7EI-1.png)

Click "Yes" and then save.

Done! 😃

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