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Conversation starters

Learn how to use Conversation Starters to proactively engage website visitors. This guide explains how to set up the three main parts: the Trigger (what the user does), the Action (what the chat widget does), and the Frequency.

Conversation starter gives us the ability to trigger certain events in the chat window when a visitor interacts with the website. Existing customers who want to use Conversation Starters need to switch to the new chat design first.

                         
One of the conversation starter blobs.

Triggers

Below are descriptions of the triggers that define what will cause the event to be triggered.
More triggers may be added in the future

 

 
Chat widget should
 
Below are the descriptions of what should happen whenever a trigger is fired.
 
 
 
How often?
 
These settings control how often the conversation starter should be able to be triggered
 
  • Once every page load - Every time the user reloads or visits another page.
     
  • Once per session - Only once per chat session/chat ID. E.g. if the user restarts the chat (via the “hamburger menu” in the chat widget).
     
General settings
 
  • Disable all other triggers after this trigger - This means that if this conversation starter is triggered, no other conversation starters can be triggered in the same session.
     
  • Publish trigger - If the trigger should be active or not.
     
Do not forget to save your conversation starter using the Save button in the bottom right corner!