---
title: How to view, filter, and export your Chat history
description: Learn how to use custom tags and filters to organize your chat history and export data to CSV for advanced custom reporting.
---

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2. [Chat history](https://customer.ebbot.ai/knowledge/chat-history?hsLang=en)

# How to view, filter, and export your Chat history

## Effectively organize your conversation data and use custom tags to generate tailored reports from your exported chat history.

The **Chat history** section is more than just a log—it’s a powerful tool for analyzing your bot's performance. Follow these steps to manage and export your data:

1. **Access your history:** Open the **Chat history** tab in left sidebar.
2. **Review the data columns:** Your overview includes 9 essential columns:
   
     - **Name:** The customer’s identity (or an auto-generated tag).
     - **Platform:** The source of the chat (Web, Mobile, etc.).
     - **Scenario:** The specific flow active when the chat ended.
     - **Created / Last Message:** Timing for the interaction.
     - **Status:** Current state (e.g., **Closed**, **Talking to bot**).
     - **Handled By:** See if the **Bot** or an **Agent** was responsible.
     - **Tags:** Internal labels added by your team.
     - **Rating:** Customer satisfaction scores.
3. **Filter for specific insights:** Click the **Funnel Icon** in the top right. This is where the magic happens! You can filter by date, status, or—most importantly—your **Custom Tags**.
4. **Prepare for reporting:** Use the **Custom Tags** filter to narrow down specific types of conversations (e.g., "Bug Report," "Sales Lead," or "Feature Request").
5. **Customize your view:** Use the **Three Dots (...)** menu and click **Choose columns** to ensure your view only shows the data you need for your report.
6. **Export to CSV:** Click the **Three Dots (...)** menu and select **Export**. This will download a **CSV** file of your *currently filtered* view.

### 💡 Pro-Tip

By filtering your history with **Custom Tags** *before* clicking **Export**, you can create high-level custom reports in Excel or Google Sheets. This is the best way to track specific trends, like how many "Pricing" questions your bot handles versus your human agents!

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