Under the "Chat history" section you will find the conversations that have taken place in your chatbot.
The page shows an overview with 9 columns at hand:
Name: The name of the chat conversation - auto generated name or actual name of the customer.
Platform: Which platform the customer used, web, messenger, mobile e.g
Scenario: Which scenario was running before the chat ended.
Created: When the chat was created.
Last Message: When the last message was written.
Status: What status the chat conversation has, Closed/Talking to bot/Talking to agent are examples of these.
Handled By: Who has handled the chat, Agent / Bot.
Tags: If an agent has, for example, tagged the chat conversation, you can search for it here.
Rating: What rating the conversation had, if nothing is displayed, the customer has not given a rating.
Name: The name of the chat conversation - auto generated name or actual name of the customer.
Platform: Which platform the customer used, web, messenger, mobile e.g
Scenario: Which scenario was running before the chat ended.
Created: When the chat was created.
Last Message: When the last message was written.
Status: What status the chat conversation has, Closed/Talking to bot/Talking to agent are examples of these.
Handled By: Who has handled the chat, Agent / Bot.
Tags: If an agent has, for example, tagged the chat conversation, you can search for it here.
Rating: What rating the conversation had, if nothing is displayed, the customer has not given a rating.
Up on the right there are options to facilitate the search / filtering for the conversations.
You can also search by the name, words or phrases of the conversation, but if you click on the funnel icon, you get more filtering options:
You can also choose to export the conversations by clicking on the three dots after "export" - the format is CSV.
Under the three dots, you can also choose which columns you want to see in the conversation view - "Choose columns" -
