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Changing the Simultaneous Chat Limit (Chat Capacity)

Learn how the global chat limit is managed and what to do if you are unable to change your own capacity.

✅ Here is the key to setting this up

In Ebbot, the number of simultaneous chats a Chat user (agent) can handle is a global setting. Because this affects the entire bot's performance, it is found in the Bot Settings and is restricted to the Owner role.

1. For Owners: How to change the limit

If you have the Owner role, you can adjust the team's capacity here:

  1. Navigate to Settings > Bots in the side menu.
  2. Locate your bot and click the Pencil icon (Edit).
  3. Find the Advanced Bot Settings section.
  4. Update the Chat limit field and click Save.

2. For Chat users & Admins: Why can't I change this?

If you are working in the Live chat workspace and see plus (+) or minus (-) buttons next to your chat count, please note:

  • Informational only: These buttons currently show your limit but cannot be clicked to change it.
  • Permission required: Only the account Owner can change these technical parameters.

What to do next: If you need to handle more (or fewer) concurrent chats, please contact your internal Ebbot Owner or Team Lead to request an adjustment to the global Chat limit.