---
title: Changing the Simultaneous Chat Limit (Chat Capacity)
description: "Learn how to change the global chat limit for your agents in Ebbot. Note: This can only be done by an Owner in the Bot Settings."
---

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# Changing the Simultaneous Chat Limit (Chat Capacity)

## Learn how the global chat limit is managed and what to do if you are unable to change your own capacity.

✅ **Here is the key to setting this up**

In Ebbot, the number of simultaneous chats a **Chat user** (agent) can handle is a global setting. Because this affects the entire bot's performance, it is found in the **Bot Settings** and is restricted to the **Owner** role.

### 1. For Owners: How to change the limit

If you have the **Owner** role, you can adjust the team's capacity here:

1. Navigate to **Settings** \> **Bots** in the side menu.
2. Locate your bot and click the **Pencil icon (Edit)**.
3. Find the **Advanced Bot Settings** section.
4. Update the **Chat limit** field and click **Save**.

### 2. For Chat users & Admins: Why can't I change this?

If you are working in the **Live chat** workspace and see plus (`+`) or minus (`-`) buttons next to your chat count, please note:

- **Informational only:** These buttons currently show your limit but cannot be clicked to change it.
- **Permission required:** Only the account **Owner** can change these technical parameters.

**What to do next:** If you need to handle more (or fewer) concurrent chats, please contact your internal Ebbot **Owner** or Team Lead to request an adjustment to the global **Chat limit**.

 

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