---
title: Accessing your Bot ID and Widget Script
description: Learn how to find and implement your Ebbot Bot-id and Widget Script. Includes step-by-step instructions for website installation and custom API integrations.
---

[Skip to content](https://customer.ebbot.ai/knowledge/accessing-your-bot-id-and-widget-script#main-content)

[Submit a ticket](https://customer.ebbot.ai/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://customer.ebbot.ai/support?hsLang=en)

[![](https://customer.ebbot.ai/hs-fs/hubfs/logo-ebbot-darker-green-rgb-Sep-30-2025-07-46-45-0435-AM-2.png?width=1032&height=309&name=logo-ebbot-darker-green-rgb-Sep-30-2025-07-46-45-0435-AM-2.png)](https://customer.ebbot.ai/?hsLang=en)

Open main navigation

Close main navigation

- [Submit a ticket](https://customer.ebbot.ai/knowledge/kb-tickets/new)
- [Customer portal](https://customer.ebbot.ai/support)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Ebbot Knowledge Base](https://customer.ebbot.ai/knowledge?hsLang=en)
2. [Chat widget](https://customer.ebbot.ai/knowledge/chat-widget?hsLang=en)

# Accessing your Bot ID and Widget Script

## To get your chatbot up and running on your website or integrated with your systems, you'll need to locate a few specific credentials. This guide will walk you through where to find them and which ones you need.

#### Where to find your credentials

You can find your unique identifiers by navigating through the sidebar menu:

1. Click on **Chat widget** in the left-hand menu.
2. Select **Settings** from the submenu.
3. Your **Bot-id** and **Widget Script** are located in the **Information** section at the top of the page.

---

#### Which option should I use?

Depending on your goal, you will need either the **Widget Script** or the **Bot ID**.

### Option A: Adding the chat to a website

If you want the Ebbot chat bubble to appear on your website, use the **Widget Script**. This code handles both the user interface and the connection to our servers.

**How to install it:**

1. Find the code box starting with `<script>`.
2. Click the **copy icon** in the top-right corner of the code box.
3. Paste the code into your website's HTML, specifically inside the `<body>` tag.

### Option B: Custom integrations and APIs

If you are building a custom interface, connecting Ebbot to a mobile app, or using our APIs, you will likely need the **Bot-id**.

**How to find it:**

1. Locate the field labeled **Bot-id** at the top of the page.
2. Copy the alphanumeric string (e.g., `eb264dk2...`).
   
     - *Note: While the Bot-id is the primary identifier for your bot, additional configuration or credentials may be required depending on your specific integration and security architecture.*

---

#### For IT Teams: Security & CSP

If your website uses a **Content Security Policy (CSP)**, the chat may be blocked unless the necessary domains are whitelisted.

You can find the specific requirements in the **CSP-info** section at the bottom of the Settings page. Provide these details to your IT or Web security team to ensure a smooth deployment.

---

#### Quick Checklist

Before you go live, double-check the following:

- **Correct Identifier:** Ensure you are using the Script for web deployments or the Bot ID for custom integrations.
- **Accuracy:** When copying the Bot ID, ensure no extra spaces are included.
- **Script Placement:** Confirm the script is placed within the `<body>` tag as specified.
- **Security:** If the chat does not appear, verify that your CSP settings allow the Ebbot domains.

- [General](https://customer.ebbot.ai/knowledge/general?hsLang=en)
- [Live chat](https://customer.ebbot.ai/knowledge/live-chat?hsLang=en)
- [Integrations](https://customer.ebbot.ai/knowledge/integrations?hsLang=en)
- [Settings](https://customer.ebbot.ai/knowledge/settings?hsLang=en)
- [Ebbot GPT](https://customer.ebbot.ai/knowledge/ebbot-gpt?hsLang=en)
- [Dashboards](https://customer.ebbot.ai/knowledge/dashboards?hsLang=en)
- [Administration](https://customer.ebbot.ai/knowledge/administration?hsLang=en)
- [Scenarios](https://customer.ebbot.ai/knowledge/scenarios?hsLang=en#main-content)

    - [Builder](https://customer.ebbot.ai/knowledge/scenarios?hsLang=en#builder)
    - [Training center](https://customer.ebbot.ai/knowledge/scenarios?hsLang=en#training-center)
- [Chat history](https://customer.ebbot.ai/knowledge/chat-history?hsLang=en)
- [TOPdesk](https://customer.ebbot.ai/knowledge/topdesk?hsLang=en)
- [Chat widget](https://customer.ebbot.ai/knowledge/chat-widget?hsLang=en#main-content)

    - [Styling](https://customer.ebbot.ai/knowledge/chat-widget?hsLang=en#styling)

[![](https://customer.ebbot.ai/hs-fs/hubfs/logo-ebbot-darker-green-rgb-Sep-30-2025-07-46-45-0435-AM-2.png?width=1032&height=309&name=logo-ebbot-darker-green-rgb-Sep-30-2025-07-46-45-0435-AM-2.png)](http://ebbot.com)

Copyright © 2025, Hello Ebbot AB